Veterinary Practice Health Podcast

Summary

In this last conversation of the series, the hosts and guests discuss the importance of culture and leadership in veterinary practices. They emphasize the need for a positive and empowering culture where team members feel safe to take risks. The hosts share examples of leadership behaviors that contribute to a positive culture, such as trust, transparency, and vulnerability. They also discuss the importance of celebrating wins and recognizing team members' achievements. The conversation concludes with a discussion on self-evaluation for leaders and the role of emotional intelligence in leadership.

Takeaways

• Culture plays a crucial role in veterinary practices, and it should be positive, empowering, and aligned with team members' values.
• Leaders should demonstrate behaviors that build trust, such as being transparent, showing vulnerability, and following through on commitments.
• Celebrating wins, both big and small, is important for creating a positive culture and motivating team members.
• Leaders should regularly evaluate their leadership style and strive to improve their emotional intelligence.

Chapters

00:00

Introduction

01:11

The Importance of Culture

04:30

Leadership Behaviors

06:42

Celebrating Wins

10:51

Creating a Positive Culture

13:36

Self-Evaluation for Leaders

19:15

Conclusion

Episode 4 of 4

Summary

In this conversation, episode #3 of 4, Dr. Lou Olson and Leslie Boudreau discuss the importance of whole-team utilization and efficiency in veterinary practices with Heather. They emphasize the need to understand state practice acts and the scope of practice for different team members. They also highlight the benefits of cross-training and breaking down the front vs back mentality in hospitals. By empowering and supporting the entire team, practices can improve their culture and provide better client experiences.

Takeaways

• It is crucial to know and understand the state practice acts and scope of practice for veterinary team members.
• Whole team utilization involves dividing responsibilities and cross-training to ensure the right person is in the right place at the right time.
• Breaking down the front vs back mentality and fostering a team-oriented culture leads to better efficiency and client experiences.
• Cross-training and flexibility allow team members to discover their strengths and contribute to different areas of the hospital.

Chapters

00:00

Introduction and Background

01:23

Understanding State Practice Acts

03:35

Whole Team Utilization

09:20

Breaking Down Front vs Back Mentality

14:17

Cross Training and Flexibility

16:11

Conclusion

Summary

In this podcast episode #2, we discuss veterinary technician utilization and efficiency. We focus on the onboarding program for new team members and the importance of leveling up technicians. We also talk about different positions for technicians and the benefits of cross-training and mentorship. 

Our hosts emphasize the value of growing your technicians and building trust with doctors. They also touch on the scope of practice in veterinary medicine. Overall, the episode provides insights and strategies for maximizing the utilization of veterinary technicians.

Takeaways

• Implementing a comprehensive onboarding program is crucial for maximizing veterinary technician utilization.
• Cross-training and mentorship are effective ways to develop technicians' skills and ensure their comfort level in different areas.
• Growing your technicians through training and support can be a solution for practices that struggle to find credentialed technicians.
• Building trust with doctors is essential for expanding technician roles and responsibilities.
• Understanding the scope of practice in veterinary medicine is important for optimizing technician utilization.

Chapters

00:00

Introduction

01:19

Onboarding Program

03:21

Leveling Up Technicians

05:12

Different Positions for Technicians

07:26

Cross-Training and Mentorship

10:11

Growing Your Own Technicians

12:22

Building Trust with Doctors

15:31

Overcoming Hurdles with Doctors

18:04

Scope of Practice

18:28

Conclusion

Summary

This podcast episode discusses the importance of veterinary technician utilization and efficiency in veterinary practice. The hosts, Heather Prendergast, Leslie Boudreau, and Dr. Lou Olson, emphasize the need to fully utilize veterinary technicians and create a culture that values their contributions. They highlight the benefits of technician utilization, such as improved job satisfaction, reduced turnover, and increased efficiency. The conversation also explores the various roles and responsibilities that credential technicians can take on in a practice, beyond traditional floor duties. The episode concludes with a discussion on onboarding programs and the impact of culture on technician utilization.

Takeaways

• Fully utilizing veterinary technicians can lead to improved job satisfaction and reduced turnover.
• Credential technicians can take on advanced roles in areas such as dentistry, behavior, and leadership.
• Creating a culture that values technician utilization is essential for maximizing their contributions.
• Onboarding programs and a positive practice culture play a significant role in technician utilization.

Chapters

00:00

Introduction and Background

01:24

The Importance of Veterinary Technician Utilization

03:06

Benefits of Technician Utilization in Practice

04:10

Fully Utilized Technicians in Practice

05:31

Implementing Technician Utilization in Hospitals

08:35

Creating a Culture of Technician Utilization

11:08

Expanding Roles for Credential Technicians

13:28

Empowering Technicians for Advanced Roles

17:17

Onboarding and Impact of Culture

18:02

Conclusion

Veterinary Health Practice Podcast

By Veterinary Medical Association Executives

Welcome to the Veterinary Practice Health podcast brought to you by your VMA and the Veterinary Medical Association Executives (VMAE). Since 2021, the Veterinary Practice Health series has been offered with the best-in-class presenters to share insights that inform and inspire veterinary professionals. This month, your VMA and VMAE are offering a four-part series of 20-minute podcasts. This is part 3 in a 4-part series. Thank you for tuning in and we hope you enjoy the podcast.

Veterinary Health Practice Podcast

By Veterinary Medical Association Executives

Welcome to the Veterinary Practice Health podcast brought to you by your VMA and the Veterinary Medical Association Executives (VMAE). Since 2021, the Veterinary Practice Health series has been offered with the best-in-class presenters to share insights that inform and inspire veterinary professionals. This month, your VMA and VMAE are offering a four-part series of 20-minute podcasts. Thank you for tuning in and we hope you enjoy the podcast.

Veterinary Health Practice Podcast

By Veterinary Medical Association Executives

Welcome to the Veterinary Practice Health podcast brought to you by your VMA and the Veterinary Medical Association Executives (VMAE). Since 2021, the Veterinary Practice Health series has been offered with the best-in-class presenters to share insights that inform and inspire veterinary professionals. This month, your VMA and VMAE are offering a four-part series of 20-minute podcasts. This is Part 2 of a 4-part series. Thank you for tuning in and we hope you enjoy the podcast.

Veterinary Health Practice Podcast

By Veterinary Medical Association Executives

Welcome to the Veterinary Practice Health podcast brought to you by your VMA and the Veterinary Medical Association Executives (VMAE). Since 2021, the Veterinary Practice Health series has been offered with the best-in-class presenters to share insights that inform and inspire veterinary professionals. This month, your VMA and VMAE are offering a four-part series of 20-minute podcasts. Thank you for tuning in and we hope you enjoy the podcast.